Privacy Policy for Medi-MD

Last updated: January 2026
Website: www.medi-md.com

At Medi-MD, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to your personal information.

1. Who We Are

Medi-MD (“we”, “us”, “our”) operates the website www.medi-md.com (“Site”). We provide skincare products, information and services to our customers.

Our registered address and contact details are available on the Site’s Contact Us page.

2. Information We Collect

We collect personal and non-personal information you provide when you use or interact with our Site, including:

a. Personal Data

You may provide us with:

• Contact information: name, email address, phone number, billing/shipping address

• Account details: username, password

• Order information: product selections, payment details (processed securely by third-party providers)

• Marketing preferences

b. Technical & Usage Data

We automatically collect data when you visit the Site:

• IP address

• Device type, browser and operating system

• Pages visited and time spent

• Referring URLs

• Cookies and similar technologies

This information helps us improve the Site and user experience.

3. How We Use Your Information

We use your data for the following purposes:

a. To Provide Our Services

• Process and fulfil orders

• Manage accounts

• Respond to inquiries and support requests

b. To Improve and Personalise Your Experience

• Analyse Site usage

• Tailor content and product recommendations

c. For Marketing

With your consent, we may send promotional emails about products, offers and updates. You can opt out at any time.

d. For Legal and Safety

• Prevent fraud and abuse

• Comply with legal obligations

4. Legal Bases for Processing (UK/EU GDPR)

We rely on the following lawful bases:

• Contract: to fulfil orders and provide services

• Consent: for marketing communications

• Legitimate interests: to improve the Site, prevent fraud and ensure security

• Legal compliance: as required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable Site functionality

• Improve performance

• Analyse behaviour

You can manage cookie preferences through your browser settings. For more detail, see our Cookie Policy (linked at the bottom of the Site).

6. Third-Party Services

We may share your information with trusted third parties who help operate the Site, including:

• Payment processors

• Shipping partners

• Analytics and advertising partners

These providers are contractually obligated to protect your data.

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers and access controls.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide products and services

• Comply with legal obligations

• Resolve disputes

When no longer required, data is securely deleted or anonymised.

9. Your Rights

Depending on your location, you may have the right to:

• Access your data

• Correct inaccuracies

• Delete your information

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details below.

10. Children’s Privacy

Our Site is not directed at children under 16. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it.

11. International Transfers

Your information may be processed or stored outside your country of residence. We ensure appropriate safeguards are in place to protect your data.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last updated” date will reflect when changes were made. Continued use of the Site constitutes acceptance of those changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Medi-MD
Email: contact@medi-md.com